Terms of Service

Last updated: October 1, 2026

These terms cover your use of getcoverageline.com and the Coverage Line service offered by MS Dream Solutions LLC.

The service

Coverage Line answers calls, sends texts and places calls on behalf of home care agencies during the hours they choose. It is not an emergency service and does not provide medical advice. Callers with an emergency are told to dial 911.

Free trial and billing

Setup takes about 2 days. New agencies then get 14 days free, starting the day the service goes live. A card is required to start. On day 15 the card is charged $297, and each month after that, unless you cancel before day 15. Extra call minutes beyond 500 a month are billed at $0.40 each.

Cancellation

You can cancel anytime by emailing dawoodk@getcoverageline.com. Service continues to the end of the paid month. We don't offer partial refunds.

Your responsibilities

You confirm that you have consent to send texts and place calls to the caregivers on your roster. You keep your roster, hours and on-call contacts up to date.

Limits of liability

Coverage Line works hard to fill every open shift, but we can't promise that a caregiver will say yes. When nobody takes a shift, Coverage Line alerts your on-call person, and your agency stays responsible for client care and staffing.

Coverage Line is not an emergency service. We are not responsible for harm that comes from an emergency that should have gone to 911.

The service is provided as is. To the extent the law allows, MS Dream Solutions LLC is not liable for indirect, incidental or lost-profit damages. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

You agree to cover us for claims that come from calls or texts to people on your roster who did not give consent, or from information you gave us that was wrong.

These terms are governed by the laws of the State of Texas.

Contact

MS Dream Solutions LLC, 440 Cobia Dr Unit 1101, Katy, TX 77494, dawoodk@getcoverageline.com