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Hear it answer before you decide

The fastest way to judge Coverage Line is to hear it. Watch two demo scenarios below, or call the demo line and play the part of a family member or a caregiver.

Call the demo line

Try it as a caregiver: "Hi, this is Maria. I can't make my 7 AM shift with Mr. Lopez." Or as a daughter: "My mom needs help at home after a hospital stay."

This is a demo line. Please don't share real health or personal details.

Watch two demo scenarios

The 5 AM call-out Maria calls out sick at 5:03 AM. Watch Coverage Line text the caregivers who can cover, start calling when nobody replies and fill the 7 AM shift in 14 minutes. The owner sleeps through it and gets one summary at 7 AM.

The 6 PM family call A client's son calls at 6:02 PM. He has a family emergency and needs someone with his mother from 8 to 11. Watch Coverage Line check that she's safe, get the owner's yes with one button press, fill the visit in 7 minutes and call him back 20 minutes early.

Read the transcripts

The 5 AM call-out

5:03 AM. Maria Lopez, a caregiver, calls the Sunrise Home Care after-hours line.

Coverage Line: "Sunrise Home Care after-hours line. How can I help?"

Maria: "I'm sick. I can't make my 7 o'clock with Mr. Thompson."

Coverage Line: "Sorry you're sick, Maria. I'll find someone to cover. Feel better."

5:04 AM. Coverage Line texts the four caregivers who can cover the 7:00 to 11:00 AM shift. The first YES gets it. No reply in 10 minutes means phone calls. Rosa's roster note says she does school drop-off on weekday mornings, so she gets the text but no call.

5:14 AM. Nobody has replied. Coverage Line starts calling. Ana doesn't answer. It calls James.

5:17 AM. James says yes on the phone. He gets the shift and the address. Everyone else hears it's taken. If nobody had said yes by 20 minutes, Coverage Line would have called the on-call person.

7:00 AM. The owner wakes up to one summary: "5:03 AM Maria called out. Nobody answered the text, so it called. James took the shift. 9:14 PM A new family called about care for her dad. Consult booked Tuesday at 10. Emergencies: none. Nobody needed to wake you."

The 7 AM visit happens. The family never knows there was a problem.

The 6 PM family call

6:02 PM. Mark Davis, son of client Helen Davis, calls after the office closes.

Mark: "I have a family emergency. I have to leave at 8. Can someone stay with Mom from 8 to 11?"

Coverage Line: "I'm sorry, Mark. Is your mom safe right now?"

Mark: "Yes, she's fine. I just can't stay."

Coverage Line: "Okay. I'm asking the owner now. I'll call you back by 6:30."

A real emergency would go straight to a person. Nothing goes out to caregivers until the owner says yes.

6:03 PM. Coverage Line calls the owner: "Helen Davis needs care tonight, 8 to 11 PM. Press 1 to approve. Press 2 if you'll call the family yourself."

6:04 PM. The owner presses 1. It took 20 seconds.

6:05 PM. The shift goes out by text to Ana, James and Lucy. James says he can't tonight.

6:09 PM. Lucy takes it and gets the address. Everyone else hears it's taken.

6:10 PM. Coverage Line calls Mark back: Lucy will be there at 8. That's 20 minutes earlier than promised.

If nobody says yes, the owner gets a call right away, before the family is left waiting. Owners who want to skip the approval call can pre-approve short evening visits for current clients.

Demo agency. Names are made up.

See every phone on one screen

Open the live demo to watch the caller's phone, the caregiver's phone and the owner's phone side by side.

Open the live demo

Want to see it with your agency's name?

In a 15-minute demo we set it up with your agency's name and greeting, and you call it yourself.

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